Address issue or mailing docs
Multiple addresses - Sequential vs. Simultaneous
We charge per address. In circumstances where there are multiple addresses, and it is not known which address is correct for a recipient, the addresses can be attempted sequentially or simultaneously. Attempting the addresses sequentially can be more cost effective, and attempting all the addresses simultaneously can possibly yield quicker results. If cost is more of a concern, attempting the addresses sequentially is recommended. If time is of the essence, attempting the addresses simultaneously is recommended. We will need to know which method you would prefer regarding the multiple addresses, and then we will send you a payment portal. We will get to work on your job upon receiving payment.
P.O. Box Address
The address you have provided is a P.O. Box. If service is attempted at the P.O. box, it will most likely result in a non-service outcome. There is always a possibility that the process server could obtain more information from the post office personnel. There is also a very slim possibility that the process server would encounter the intended recipient while they were checking the mail. If post office personnel were able to verify that the intended recipient rented a post office box, the best-case scenario at the post office address would be certified mail. In any case we would provide you with an affidavit upon the conclusion of making an attempt at service if you want us to try the P.O. box address. The other option is to run a skip trace and present you with the findings so you can decide what the next best move is. We can only run a skip trace on an individual. If service is to be attempted on a corporation, we would perform a skip trace on the registered agent. We will wait for clarity on this matter before sending you the payment portal.
Address popping up without a unit
We are sending this email to let you know that an address is popping up without a unit. This can mean a number of different things. It can happen when a neighborhood is new, and the units are not yet on the multiple map apps. It can also happen when there is mistake regarding the respective map app. There are other reasons this can occur, and we like to inform the client when this happens. We are going to proceed with service. The process server will determine more carefully if the address exists or not. We also encourage our clients to double check the address provided. Thanks.
Receiving documents via mail/parcel
We encourage emailing the documents in a PDF whenever possible. Email is the fastest and most cost-effective option. If you 100% must send the service packet by mail/parcel, there are two options.
1) Routine by mail/parcel: The price for routine is_______plus $.24 per page with ($10 minimum S&H fee). If you would like to proceed with routine service, send us the service packet and include a check. The service may take up to 20 days to complete from the time we receive the documents and payment. Be sure to include the email of the contact person at your office on the cover sheet. Our mailing address is 4746 Stansbury Ln., Indianapolis IN, 46254. You may also opt to pay by card after the documents are received.
2) RUSH by mail/parcel: The price for RUSH is _________. We must first check the process server's availability. RUSH services are pre-paid by card ONLY. You may email us for a rush service request by mail/parcel, along with any information you want to include in the affidavit. If you email PDF(s) of the documents, we can enter the standard information into our cloud platform. After you confirm via email that you want rush service by mail/parcel, we will send you a payment portal. We will inform you of the process server's drop address upon receiving payment. Any payment received after 5pm EDT will be responded to the following business day as early as 9am EDT.
Serve Manager Hurdles
Serve manager collaboration email
Thank you for the invite to collaborate in Serve Manager. Before we are able to accept the job, it will be necessary to know the page count. We will also need to know the city and state where service is needed. When we obtain said information, we will send you a payment portal. We will accept your invitation to collaborate upon receiving payment. Payments received after 5pm EDT will be considered paid on the following business day.
Firewall blocked Serve Manager
We attempted to share that affidavit on _____ via our process serving software platform. It is most likely the case that your firewall blocked the affidavit email from the software platform. When this occurs, we will forward the affidavit to our email and then forward it to you. We just sent you the affidavit using said method. If you do not receive the affidavit within the next 30 minutes, please let us know.
Client issues miscellaneous
Client sent multi job thread
When multiple jobs have been sent on the same thread, we may execute a safeguard to avoid confusion. This safeguard includes creating a dedicated thread to any subsequent jobs. Each job must have its own individual email thread. It will be a best practice to stick with each job's dedicated thread. The subject line of this email includes the pertinent information necessary to identify the specific job. PLEASE use this thread when referencing the job in the subject line.
Client bad scan
The documents need to be sent to us from a real scanner. The documents cannot be photographs or scanned from a phone. They need to be scanned from a desk scanner. There are stores that will scan and email documents if you do not have access to a free scanner. Those stores include and are not limited to FedEx Office, Staples, UPS Store, Office Depo among others. If you need to pay for a scan at the store, we recommend having the store email the PDF to your email so that you have your own copy. You can then forward the scan to us from your own email. After the documents have been properly scanned, and attached as a PDF, we will send you a payment portal. We will get to work on your job upon receiving payment.
Premature status request - Routine
We have received your request for a status update and are reaching out to the process server for more clarity. For routine service, a first attempt at service is made within 72 hours of receiving the documents and payment. Up to three attempts at service are made within 7 to 10 days of receiving payment. After the attempts have been made, we provide an affidavit upon the completion of every job we do. Status updates are handled Monday through Friday during normal 9am-5pm business hours. Please stand by while we communicate with the person(s) in the field. Thank you for your patience throughout this process.
On Hold email to CLIENT (paid jobs only)
Your job has been placed on hold. Any time a job is placed 'on hold' we send an email explaining the parameters. The job may be reactivated for up to 30 days from the date it was paid. The job will expire after a 30-day time period following the payment date. Any attempts at service after 30 days will be considered a new service unless zero attempts were initially made. Any new addresses and/or new recipients regarding this job will be considered a new service. We will be here if and when action is needed.
On Hold email to CONTRACTOR
The client has placed this job ON HOLD. Please halt attempts on this job. The client has up to 45 days to reactivate this job and claim their three attempts at service. If you have already made attempt(s), and the client does not reactivate this job, you will be paid following the client's 45-day grace period. Thank you for your patience.
Service attempt issues
John Doe served (send to CLIENT)
This is a canned email that has been copy pasted to let you know that a John/Jane Doe was served. The person served refused to identify themself. When an uncooperative person answers the door, it sometimes makes sense for the process server to leave the papers with the uncooperative John/Jane Doe. At this point in time, the best possible tool we could have to improve the situation would be a photo of the intended recipient. Or a photo of the resident which you believed was served based upon the existing information when applicable. If the process server can positively identify who they served from a photo, we could potentially change the status in a more favorable direction. If you do not have a photograph(s), it will be up to you whether the affidavit should be non-service, or if you would like us to draft an affidavit indicating that a John/Jane Doe was personally served. When we encounter a John/Jane Doe who refuses to relinquish their identity, we do not make subsequent routine service attempts on the address.
NO Trespassing (send to CONTRACTOR)
We understand that a no trespassing sign can cause hesitation and confusion on the part of a process server. If you are NOT in danger and can traverse any obstacle in your path without extra tactical gear, please proceed to the front door (or the main door) of the property and make the number of attempts requested in our initial email regarding this job. If you have one of the issues below, please follow the below directives.
1) DANGER- If you are in danger, please explain and be prepared to sign an affidavit which corresponds to the danger details. Your state should allow you to deliver legal documents to someone's door without being ticketed for trespassing.
2) OBSTACLE - Any obstacle that prevents you from reaching the front door of the property (or the main door) should be photographed and detailed in writing on the affidavit. Delivering legal documents gives you a permissible purpose for being on the property.
Improper subserve at a business (send to CONTRACTOR)
Substitute service of an individual person is not permitted at a business location. Substitute service is only permissible where the intended recipient lives. The only place a person can be sub-served is at their residence. The only possible way to serve an individual human at a business is by serving them personally. Please make up to three attempts at personal service regarding the individual intended recipient. Thank you.
Candidates & Contractor pay
CANDIDATES PAY
In your area we pay ____ per address for routine service. Everything we contract out is a flat rate by county. For routine service, we require a first attempt within 72 hours of emailing the documents to you. We require up to three attempts at service within 7-10 days, in the morning, afternoon and evening with at least one of the attempts being made on the weekend. If that sounds like something you would like to do, email us a list of the counties for which you would like to be called. Thanks for reaching out to us!