Sequential vs. Simultaneous
Sequential vs. Simultaneous
We charge per address. In circumstances where there are multiple addresses, and it is not known which address is correct for a recipient, the addresses can be attempted sequentially or simultaneously. Attempting the addresses sequentially can be more cost effective, and attempting all the addresses simultaneously can possibly yield quicker results. If cost is more of a concern, attempting the addresses sequentially is recommended. If time is of the essence, attempting the addresses simultaneously is recommended. We will need to know which method you would prefer regarding the multiple addresses, and then we will send you a payment portal. We will get to work on your job upon receiving payment.
Serving at a person's work
Serving at a person's work
We can serve someone at their work. The process server will be subject to the corporate policy and/or the direction of the person who manages the property. Serving someone at their work can be a good option if the company allows the individual to be pulled or called from their position. Gigantic warehouses are generally difficult or impossible to serve someone. Smaller companies are generally easier to serve someone. It is ultimately the client's choice which address we make attempts at service.
Address popping up without a unit
Address popping up without a unit
We are sending this email to let you know that an address is popping up without a unit. This can mean a number of different things. It can happen when a neighborhood is new, and the units are not yet on the multiple map apps. It can also happen when there is mistake regarding the respective map app. There are other reasons this can occur, and we like to inform the client when this happens. We are going to proceed with service. The process server will determine more carefully if the address exists or not. We also encourage our clients to double check the address provided. Thanks.
Surveillance emails
Surveillance email we send to CLIENTS
Surveillance is usually done when conventional methods have already been attempted and failed. There is a four-hour minimum for surveillance. The client chooses the four-hour time slot that they wish to conduct surveillance. The client will also need to choose the location. If the job requires the boots on the ground to report directly to the point person, that may be arranged. If you would like to conduct surveillance to get a person served, let us know where and when. We will check with the operative to see if your timeline is possible. If it is possible we will send you a payment portal. If it is not possible, we will let you know. The most useful tools we can have in a surveillance situation are photos of the intended recipient, along with their description.
Serve Manager Collaboration
Serve manager collaboration email
Thank you for the invite to collaborate in Serve Manager. Before we are able to accept the job, it will be necessary to know the page count. We will also need to know the city and state where service is needed. When we obtain said information, we will send you a payment portal. We will accept your invitation to collaborate upon receiving payment. Payments received after 5pm EDT will be considered paid on the following business day.
Filing/document filing
Filing/document filing
We do in person filing, we do not do e-filing. The cost for filing documents in_____________is __________. It is the client's responsibility to provide all the documents to be filed via emailing PDF's. We do not advise anyone on what documents to file, or where they should be filed. The price includes ONE visit to the provided address. Any printing fees, filing fees, or other costs directly related to the production and/or filing are additional and will need to be collected in advance. If you would like us to file your documents, send us a PDF(s) of all the documents you need filed, and the address. After we receive the documents and address for filing, we will send you a payment portal. We will get to work on your job upon receiving payment. A process server will bring your documents to the provided address for filing within 72 business hours from receiving payment.
One-and-done full attempt
One-and-done full attempt
Please complete within 48 hours. This is a one and done full attempt. IF NO ONE ANSWERS (POST OR DON'T POST)? If this is a residence, knock on the door and attempt to serve the intended recipient. If the intended recipient is not home, serve a resident of the household, and get their name and relationship to the intended recipient. If the address is a business, only attempt during business hours. This paragraph is a canned email. If there are additional instructions, the additional instructions are more important than the instructions in this paragraph.
One-and-done Posting ONLY
One-and-done Posting ONLY
Please complete within 48 hours. This is a one and done POSTING. When you get to the address, post the documents to the front door and take a picture. You can wedge the papers in the door or tape them to the door. If you tape them to the door, make sure you are not causing damage to the door. DO NOT knock on the door. This is posting ONLY. If a resident or any individual approaches you and indicates that the intended recipient does or does not live at the address, please explain that you are just delivering the documents, and you have been instructed to post the documents to the front door and take a picture.
One-and-done Corporate
One-and-done Corporate
This is a one-and-done corporate service and/or government agency. Please make an attempt at service within _____ hours. You can serve any individual authorized to accept service on behalf of the corporation. Get the NAME and TITLE of the individual you serve. Always attempt service at the business or government agency, even if the name of the business is not on the front of the unit/building. Only make an attempt at service during business hours____________. If the person(s) at the business is not sure if they are authorized to accept service, ask them if they are authorized to accept mail on behalf of the corporation. If they are authorized to accept mail, serve them and get their name and title.
P.O. Box Address
P.O. Box Address
The address you have provided is a P.O. Box. If service is attempted at the P.O. box, it will most likely result in a non-service outcome. There is always a possibility that the process server could obtain more information from the post office personnel. There is also a very slim possibility that the process server would encounter the intended recipient while they were checking the mail. If post office personnel were able to verify that the intended recipient rented a post office box, the best-case scenario at the post office address would be certified mail. In any case we would provide you with an affidavit upon the conclusion of making an attempt at service if you want us to try the P.O. box address. The other option is to run a skip trace and present you with the findings so you can decide what the next best move is. We can only run a skip trace on an individual. If service is to be attempted on a corporation, we would perform a skip trace on the registered agent. We will wait for clarity on this matter before sending you the payment portal.
Reservation Service
Reservation Service
Reservation service is ONE attempt at a specific time and place. The cost for reservation service is ___________. If you opt for reservation service, we will need you to provide the time and address for service. Once the process server arrives at the specified time and place, he/she will remain there for up to 20 minutes. The best possible tool that a process server can have in order to find an intended recipient is a recent photograph. The make and model of their vehicle may be used as secondary information. Once the reservation has been set, we will need at least 24 hours' notice in the event that the time and/'or place changes. If you need one attempt reservation service, please email us your documents and we will send you a payment portal. We will get to work on your job upon receiving payment.
Courtesy Email 1,2,3
Courtesy email #1
This is a courtesy email to let you know we have not yet received payment. Prepayment is required on all service of process jobs. Please let us know if you have not received your payment portal. Any payments received after 5pm EDT will be considered paid the following business day. Thanks!
Courtesy email #2
This is a second courtesy email to let you know we have not yet received payment. Prepayment is required on all service of process jobs. Please let us know if you have not received your payment portal. Any payments received after 5pm EDT will be considered paid the following business day. Thanks!
Courtesy email #3
This is a third courtesy email to let you know we have not yet received payment. Prepayment is required on every job we do. Please let us know if you have not received your payment portal. Any payments received after 5pm EDT will be considered paid the following business day. All job requests that are outstanding for 7 days or more may be subject to cancellation of the payment portal. In the event of a payment portal cancellation, you may have the job reinstated at any time by requesting a new payment portal. Thanks!
CANCELLATION of payment portal email
Payment has not been received for this job(s). Prepayment is required on every job we do. Currently the job is 7 days or more old from when we sent the payment portal. At this time, we will be cancelling the payment portal. If you would like the job reinstated, simply reply to this email and we will send you a new payment portal. Thanks!
Premature Status Requests
Routine
We have received your request for a status update and are reaching out to the process server for more clarity. For routine service, a first attempt at service is made within 72 hours of receiving the documents and payment. Up to three attempts at service are made within 7 to 10 days of receiving payment. After the attempts have been made, we provide an affidavit upon the completion of every job we do. Status updates are handled Monday through Friday during normal 9am-5pm business hours. Please stand by while we communicate with the person(s) in the field. Thank you for your patience throughout this process.
NO Trespassing
NO Trespassing
We understand that a no trespassing sign can cause hesitation and confusion on the part of a process server. If you are NOT in danger and can traverse any obstacle in your path without extra tactical gear, please proceed to the front door (or the main door) of the property and make the number of attempts requested in our initial email regarding this job. If you have one of the issues below, please follow the below directives.
1) DANGER- If you are in danger, please explain and be prepared to sign an affidavit which corresponds to the danger details. Your state should allow you to deliver legal documents to someone's door without being ticketed for trespassing.
2) OBSTACLE - Any obstacle that prevents you from reaching the front door of the property (or the main door) should be photographed and detailed in writing on the affidavit. Delivering legal documents gives you a permissible purpose for being on the property.